We have an exciting opportunity in our Admissions and Enquiries Department for an Admissions and Enquiries Administrator.
You will provide information to customers and advice and guidance to potential, existing and new students on a range of issues and promote the services of the College. Supporting students with their career goals and contributing to the achievement of the College aims and objectives.
Ideally, you will:
- Hold a level 2 (or above) IT qualification or have significant IT experience in an office environment
- Possess a Level 3 in Information, Advice & Guidance/ Customer Service/ Business Administration or a willingness to work towards
- Hold GCSE’s in English and maths
- Experience within a busy administration environment which involves significant team working
- Excellent interpersonal communication skills both written and verbal with the ability to manage and prioritise
Day-to-day you will be responsible for:
- Provide a high quality first point of contact service to all users of the College through a range of methods including phone, e-mail, webchat or in person.
- Establish and maintain effective procedures and records to deal with general and specific enquiries including the collation and full use of information for telephone directories, Council Tax certificates, absence logs etc.
- Provide an enrolment service in the evenings for those students that can only attend in the evening.
- Work with colleagues across the College to continuously develop and improve the College’s admissions processes and systems to ensure an excellent student journey experience.
- Provide impartial information, advice and guidance in relation to the recruitment process to those interested in studying at the College
As an individual you will be committed to safeguarding and promoting the welfare of children, young people and adults at risk, and will therefore be required to undergo an enhanced DBS check.
If you would like to chat about anything, from the role to what it’s like to work with us, please don’t hesitate to drop us an email or give us a call and we’ll be happy to help in any way we can. Tel: 01204 482135 Email: Jenna.Todd@boltoncc.ac.uk
An application pack can be downloaded from our website by accessing (www.boltoncollege.ac.uk), by email request to: people@boltoncc.ac.uk